Terms & Conditions

Ordering
All hand-painted items can be custom painted in a palette of your choice - please use the contact form or email gretchen@chichiboulie.com to discuss your needs.

Please remember that hand-painted items are made to order and therefore there may be very slight variations from the item pictured.This enhances the uniqueness of your purchase.


Shipping
Chichiboulie ships Worldwide

Chichiboulie ships twice a week using First Class Priority mail via the French post office.  I take great care in the packaging of my items but cannot be held responsible for items that are lost or damaged in shipping.  I will however endeavour to help resolve any issues.  Insurance is available at an extra cost.  Please contact me for prices.

All of my hand-painted originals are made to order and have an approximate delay of 4-8 weeks for shipping.  The time frame for your order will be communicated to you upon receipt of payment. 

Paper goods, Prints and BoulieBags will ship on the first shipping day following receipt of payment. 

All customs charges remain the responsibility of the buyer.

Please allow extra time for shipping from France.


Refunds & Exchanges
Please check your packages as soon as they arrive. If you are unhappy with your purchase in anyway, please contact me at gretchen@chichiboulie.com.

For non-artwork products such as cards and fabric creations, I will accept returns or exchanges of products in their original condition within 14 days of receipt. Please contact me before returning a product. When returning goods, I suggest using registered post as I cannot be responsible for goods that do not reach me.

I am unable to issue refunds for original artwork except in rare circumstances.


Custom Orders
Custom orders are welcome and make up a large percentage of my business. I work closely with my clients to come up with a final product that will be cherished for years to come. If you are interested in having artwork made specifically for you, please send me an email at gretchen@chichiboulie.com for more information.


Licensing
Yes, I do license my Chichiboulie designs. If interested, please contact me.


Payment
I currently accept Paypal, bank transfer or personal cheques in euros and drawn on a French bank for payment. If paying by cheque, I will ship your order only once your cheque has cleared.  If you wish to pay by bank transfer, please contact me for information.

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